Customer Testimonials

Welcome to Universal Toyota's customer testimonial page!  This page is designed to recognize our sales associates as well as introduce our new customers to the way Universal Toyota does business.

(scroll down to see all staff members)

        

If you would like to contact one of the salespeople, simply click on the image to send an email or call 654-1515.  If you would like to leave a testimonial about your salesperson, please email Brittney Dupaul at bdupaul@redmac.net.

(full names have been ommitted in order to protect our customer's privacy)

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 Curt Johnson: has been with Universal Toyota for over 15 years, prior to that, he had his own automotive-related business in Las Vegas, Nevada for 15 years.  He is the most knowledgable and professional person you will ever meet, which is exemplified by his large following of repeat and referral customers. Besides sales, he is also the Fleet/Inventory Control Manager--so if you are looking to order a Toyota for yourself or your business, he is the best man to contact.  He is a Toyota "Master Certifed" salesperson and manager with a solid green Toyota "Customer Service Index."  Curt lives in San Antonio with his wife Debi who owns her own travel busines that caters to many popular rock groups from the 1970's and 80's.  Curt and Debi often spend time at Canyon Lake with friends and enjoy yearly vacations in Cabo San Lucas, Mexico. 

CJohnson@redmac.net

(210) 967-2171

 

• "Working with Curt to get exactly what I wanted and needed was a fantastic experience!  I never felt pressured but did feel like customer satisfaction was a prority.  I have thoroughly enjoyed my experience with Universal Toyota and especially with Curt Johnson." (TH)
• "We give Curt Johnson very high marks for salesmanship. We are senior citizens and are not impressed with the razzle dazzle techniques used by some car salesmen. He listened to our request and found the car we wanted with the equipment we asked for and gave us a fair price on our trade-in. He helped us set up the Bluetooth feature on our car and showed us how to use the GPS. We are happy with the car and would recommend him to our friends and relatives." (FG)
• "My wife and I would like to go on record stating tht as far as we are concerned, Mr. Red McCombs has an outstanding employee in Mr. Curt Johnson. Throughout the entire purchase process Mr. Johnson was most professional, helping us decide on the many choices of purchase plans, vehicle colors, accessories, etc. We soon realized that Mr. Johnson's knowledge of the new Toyota Prius was outstanding. He took the time to explain the many new innovations in the 2010 model as compared to the 2005 Prius which we previously purchased through Universal Toyota. At no time did we feel pressured or rushed into making a hasty decision but were given ample opportunity to ask questions before making our final decision. It was obvious from the beginning of the purchase process that customer satisfaction was Mr. Johnson't #1 priority and ultimate goal. To this end he ranks at the very top. After making our decision on the Prius of our choice, Mr. Johnson stated he would do his very best to have the Prius delivered as soon as possible. Mr. Johnson notified us that OUR PRIUS had arrived and would be ready for us. Upon our arrival, Mr. Johnson showed us our new Prius and went over every detail, including both the basics--like how the new keyless start system works, to the use of the new Bluetooth technology. After having driven our Prius for two weeks we could not be more satisfied. We cannot say enough about both Mr. Curt Johnson and our new 2010 Toyota Prius. Both Mr. Johnson and the 2010 Toyota Prius are winners. You can count on our continued support of Universal Toyota." (CB, RB)
• "Our recent experience with Curt Johnson was the most pleasurable car buying experience we have ever had. He is the utmost professional who painlessly led us step-by-step through the process. His demeanor was quite comforting and we are more than pleased with him and fully expect to buy more vehicles from him in years to come." (RL)
• "Curt was wonderful. My daughter is 16 and she had the best time joking around with him. He answered all of our questions, and really helped me to make an informed decision. He worked very hard to allow us to get this car for her and she LOVES it! She told him he was a superhero! Thanks Curt!" (SB)
• "my experience was quite positive. When I flew down from Dallas to pick up the car, eveything was exactly as Curt said it would be... No surprises. The paperwork was ready to go, and the transaction was flawless. I felt like I was getting the "executive" treatment." (SL)
• "My purchase of a Prius at Universal Toyota was a positive experince, largely due to the efforts of Kevin Rumsey and Curt Johnson. Thier knowledge of their product was exceptional. They answered many questions with patience and thoroughness, guiding me through the purchase process with ease. I would not hesitate to recommend these two individuals to my friends and acquaintaces."(PM)
• "We would like to take this opportunity to let the entire management staff at Universal Toyota know just how pleased we are with the purchase of our new 2010 Toyota Prius and the outstanding service provided to us by Mr. Curt Johnson. It was a Saturday morning and we had come in for service to our previous car. While waiting for this service we decided to check out the cars on the showroom floor. To our surprise we saw a beautiful silver Toyota Prius with all the features we ever wanted. Mr.Johnson willingly made himself available to us and explained the many new features of this Prius. We made an appointment with Curt for the following Monday and when we arrived he had the car outside waiting for us to test drive. We were sold immediately. Mr.Johnson was most eager to work with us in assuring the car had just what we wanted and worked diligently to formulate a sales plan that would benefit both us and Universal Toyota. We highly recommend Curt Johnson to anyone interested in purchasing a vehicle. He is definite asset tot he Universal Toyota team.' (C & R B)

 

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 Jose Otero: has been with Universal Toyota for 15 years and he is not only a great salesperson, but our Scion Manager as well.  Jose has received Toyota's top honor with a "Master Certification"--meaning he can answer any question you have about the Toyota line of vehicles!  He is also part of Toyota's "Silver Sales Society" and has a solid "Green" rating in Toyota's "Customer Service Index."  He is part of the internet new car sales team.  Jose lives in San Antonio with his wife and three kids.  When he is not selling cars, he enjoys hunting, fishing, and boating.

jotero@redmac.net

(210)967-2106

• "I traded my Scion in for a Tundra with Jose Otero.  This is our third new Toyota in 16 months using Jose. He is fantastic!  Great customer service.  We will be back to use Jose again; we will also recommend him to friends and family.  Thank you." (Z)
• "We thoroghly enjoyed dealing with Jose when we bought our new Scion.  It is the second one we have owned and really love it.  Jose was very helpful and we think he is a great guy--don't let him get away!" (TS/JS)
• "We have now purchased two vehicles from Jose in the space of two years. Our experience with him has been fantastic!  Most of our dealings with Jose have been over the phone since our time is precious.  He is knowledgable over the entire product line and give you the straight story.  Another of Jose's strong points is his service after the sale.  When our son turns 16 in a couple of years we intend to be calling Jose again." (GV)
• "Our new car purchase experience with Jose was exceptionally pleasurable. His customer service was flawless. The effort he expended to satisfy our requests and questions was thorough, but not overdone." (RB,TB)
• "Jose Otero went beyond providing great customer service. Not many employees will stay two hours after the dealership has closed to make a sale and during the entire experience make the customer feel at ease. Each time we made note of the late hour, his response was 'it does not matter.' This was our first experience buying a Toyota and we can guarantee it will not be the last. We feel fortunate Jose was our salersperson." (JC/JC)
• "I bought another new Toyota the other day, my third from Universal Toyota in less than a year and a half. Jose did a great job in explaining the differences between all of the models and he was patient with our test drives. He stayed until after 9pm just to complete the process. We will do business with Jose again." (JN)
• "Jose was attentive and professional. My experience was very positive. Thanks." (DR)
• "Jose Otero has ALWAYS given us excellent service. My wife and I have now purchased two vehicles from Jose and would recommend him to anyone. My wife in particular dislikes hard-sell and at one time walked out of a dealership when a different salesperson contrived to trap us in his office for an extended period of time. She vowed she would never return until I convinced her that Jose didn't behave in that 'cheesy' fashion. We both respect Jose's commitment to his customers and his genuine friendliness and knowledge of his products." (JP)
• "My experience at Universal Toyota was satisfying as Jose Otero provided me with the information needed to make the right decision on choosing my vehicle. Mr Otero had the right personality/attitude to make me feel comfortable, which is not common in most car salesman. I would recommend Mr. Otero to any friends and family members when choosing to buy a vehicle. Thanks for your excellent service Jose!" (JD)
• "Jose Otero is a caring and patient man. Jose called and e-mailed us concerning our "wish list" in a Camry. He came through with all of the items we wanted. He took the time to explain all of the features of the Camry XLE with navigation system and backup camera. He understood our need to get everything done quickly, as I am undergoing chemo and tire easily. He got someone to take care of our financing quickly and efficiently. Jose truly made buying a Camry a stress-free experience." (JLW/JEW)
• "This is the third car we have purchasedfrom Universal Toyota and Jose Otero has been the salesman on all of them. We are VERY happy with his service. Thanks Jose." (BS) 
• "I have owned my Toyota Tacoma for four years now and I couldn't be happier with my truck. Jose Otero and Universal Toyota did a wonderful job finding the perfect truck for me. This is my second Toyota Truck and definitely not my last. I can't believe I have my vehicle for this long and still haven't had a single maintenance issue with it. Jose has also done a GREAT job of keeping in touch with me over the years, which is why I will be back to Universal for my next Toyota purchase!"(SB)
• "I had a great purchase experience with Mr.Otero, he answered all my questions, always returned my calls very promptly.I will definitly refer him an dUniversal TOyota to anyone who asks about my new car. It is very hadr to find a dealership who will treat you with respect."(DM)
• "I have ben working with Jose Otero and did purchase a 2010 Highlander. Jose has been outstanding working with us. I had worked with him on a purchase in 2008 also. I could not have asked for a more pleasant, professional experience. I am 110% satisfied!! Based on my experience with Universal Toyota now and in 2008, I believe I'll be a long-time customer." (WH)
• "Jose Otero made our buying experience just great, no push, no pressure, just personable, calm and professional. Jose focused on getting us the vehicle we wanted at a great price. He worked to make sure our needs were met and that we were 100% happy with our car. This is my second experience purchasing with Jose and I'm sure I'll be back to see him next time. Jose Otero and Universal Toyota are top notch and I highly recommend them to you!!" (HWH)
• "Jose Otero has now sold my wife and I three cars in the last year. He has been every part of courteous, patient, and proffessional. Jose has never been pushy and he always allowed us time to make an informed decision. I highly recommend anyone shopping for a new Toyota contact Jose Otero."(MT)
• "Jose Otero was most accommodating on our several visits to Universal Toyota. He was tireless in his efforts to ensure our satisfaction with our new Highlander. This is the first time we have bought a Toyota but we received such excellent service from Jose Otero and Universal Toyota that we expect to be back again. Anyone who wants a recommendation, this is definately the place and the man." (CSH)

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Shannon Witherow: has been with Universal Toyota for over 7 years. He has had several awards from Toyota for high volume and high customer satisfaction ratings. He has been salesperson of the year for 3 years and the other 3 years he was a sales manager here and helped us obtain the “Presidents Award” which is one of the highest awards given from Toyota for great customer service and volume to go along with it.  He has been in the automotive industry for over 17 years and has done almost everything you can do from General Sales Manager, Finance, Parts, and Service etc. He is married and has two beautiful children and when he is not working he is having fun with them.

 

switherow@redmac.net

(210)967-2114

• "Shannon approached me one afternoon as my son and I walked towards the new Scions.  His welcoming remarks were unlike any I've heard before--he was sincere, kind, and concerned about my desires.  Shannon listened to me, asked appropriate questions, and always provided me clear options.  I came prepared to purchase, received an excellent trade-in offer, paid the balance and departed with my perfect Scion xB.  To top things off, he emailed me a picture of me and my xB (which I proudly shared with family and friends).  Shannon has earned my future business!" (LT)
• "Shannon was the most patient salesman I have ever had the pleasure of doing business with. He made my car buying experience both relaxed and very fun. I asked for sporty and he took me to see the Scion tC. I loved it! It was like he could read my mind. Again, he was very patient and knowledgable. I highly recommend him! My sister and I had a great time shopping!" (PY)
• The new Corolla we just leased is the second one with Shannon. To us, he is the perfect sales representative...good listener, interested, kind and a joy to work with...we just hope he is still there for the next round." (TB)
• "We were very pleased and impressed with both Shannon Witherow and Jasmine DeJesus and the way they handled our sale. So far we love our Venza. Please thank them for us." (LM,PM)
• "Shannon was my salesman he spent a great deal of time with me, and I never felt rushed. Professionally, Shannon is knowledgeable, informative, and honest. Personally, he is very kind, friendly, and patient. All of these qualities made me feel comfortable and confident that I was making the right choice. When the car was ready, Shannon went outside ont the cold (very cold and windy) to explain all the different features. He examined the car bumper to bumper and waxed out each and every tiny spot. I plan on returning to Universal Toyota to purchase any future vehicles with Shannon's help. I traded in a Corolla for another Corolla and I LOVE IT! Thanks for a wonderful car-buying experience!(PS)
• "This is the fourth vehicle I have bought from Shannon. It is always an easy purchase and I end up with the exact car I want."(ML)

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Manny Portillo: has been with Universal Toyota for over 10 years and is an absolute professional.  He has his Toyota "Master Certification" in both Toyota and Scion.  He is a member of the new car sales team and has a solid green in Toyota "Customer Satisfaction Index."  Manny has a big heart and is always giving back; If you mention the American Legion, he donates $100 from his own pocket to the Legion's Children's Charity when you purchase of a vehicle from him.  Manny lives in San Antonio with his wife and likes to "catch and release" fish in his spare time.

(210)967-2178

• "I recently purchased a 2009 Highlander Sport from Universal Toyota and Manny Portillo. This is the second Highlander that Manny has sold us and each time the dealing with Manny has been the same.  Manny is a true professional and easy to deal with.  You will get no pressure from Manny trying to sell you something that you do not want.  I have always found him to be honest and straight-talking.  It was a pleasure buying this car from Manny." (MLS)
• "The service was straightforward and curteous. We were able to work out an agreeable deal in no time. Thank you for the new Toyota!" (MS) 

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 John Kenney:  has been with Universal Toyota for

 

 

jkenney@redmac.net

(210)-967-2193

•  "John Kenney is THE MAN!  He always does a great job and we appreciate him. Hopefully he made a few dollars off of us..." (DH)
• "The 4Runner was bought for my daughter for her 16th birthday!  Our salesman, John Kenney, was absolutely the best!" (BW)
• "I would like to personally thank John Kenney for my sales experience when i bought my 4Runner. I went through USAA to purchase the vehicle. John quickly contacted me and worked with me getting the vehicle that I wanted with accessories that I asked for. He jumped through hoops to get the 4Runner Limited in Blizzard PEarl with tan interior, but was able to do it in remarkable time and hadit delivered the next day. John worked with me through the entire vehicle purchaseprocess making it one of the easiest vehicle purchases I've had. Thank YOu John!! WOuld definitely purchase another Toyota with John as me salesperson." (TP)
• "I am very pleased at the professionalism and courteousness presented durning my experience at Universal Toyota. Not only does Toyota provide excellent products in their vehicles as far as reliabilty, quality, and performance but their service, determination, and hard work are well respected. i have always been a Toyota fan adn will continue to pass it on through generations to come. "Oh what a feeling." (JT)
• "John provided us with professional, prompt and excellent service. He is superb salesman." (G.P & D.P)
• "The purchase of my 2010 Camry Hybrid with John kenney was a pleasure. He provided a honest recommendation for the type of vehicle that met my needs and was very knowledgeable of the vehicle. He has been very pleasant to speak with regarding the passing of his knowledgeof the accessories and has always been eager to assist with some. I would not hesitate to recommend him to my friends."

 

 

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 Willie Butler:  has been with Universal Toyota for

wbutler@redmac.net

(210)967-2179

• "My experience with the recent purchase of a Toyota vehicle was very satisfactory. The staff (Noah, Larry, and Willie) that assisted in processing the sale were both courteous and professsional. The process was efficient and expedient due to the expert handling of the total transaction. My thanks and regards to the staff." (FA)
• "I have bought over 7-8 vehicles over the past 20 years and I must say that Willie Butler was the most efficient, straight-to-the-point, salesperson I have ever had. He made my car buying experience the easiest I've ever had. He corralled the additional finance manager and the person who put the paperwork together and a team they assisted me with the most enjoyable, professional, experience ever!  I will recommend anyone to visit Universal Toyota and hope they have the car buying experience I had." (WW)

 

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 Brian "Coach" O'Connor: has been with Universal Toyota for 4 years and his "Expert Certification" in both Toyota cars and trucks.  He is Scion certified and is a member of the new car internet sales team.  He has been in sales and customer service for over 28 years.  Brian is best known for his laid back, no pressure sales approach. He has a solid "Green" rating in Toyota's "Customer Service Index."  Brian lives in San Antonio with his wife, who has worked for HEB for over 35 years.  He is a big animal lover and has five dogs.

bkoconnor@redmac.net

(210)9672108

• "I bought a vehicle from Brian O'Connor. It has been the best experience I have had buying a vehicle to date.  I will recommend your dealership to my friend and family." (AA)
• "I have been rear-ended and my car was totaled.  My insurance company was quick to let me know, but only gave me 48 hrs from when the car was totaled to find a replacement.  My car had been a Scion xB.  I have bought from Universal Toyota and had a great experience, so I went back. The original salesperson was no longer there, but when he left Brian had received my account. I went straight to him bewildered and still in pain from the accident. Brian did everything in his power to find me the right vehicle and set me up with the finance department. I have to tell you it took less than 3 hrs for me to drive out with a new Tundra. It had everything on it that I wanted except my iPod connection, but Brian had found that there was no way for it.  As a consolation he found that I could put the new GPS security "MOGO" on, so that is what he did. I cannot say it enough--Universal Toyota is the best and Brian makes it so. Thank you Brian O'Connor." (AM)
• "I purchased a 2009 Toyota Camry Hybrid last week from Brian O'Connor.  He was very helpful and pleasant to deal with and the sale went very smoothly." (ST)
• "I would like to thank Brian O'Connor for taking the time to give us the best deal in town. This has been our third vehicle we bought from him and our son has also bought from Brian.  I want Universal Toyota and their customers to know that you have a great guy on your team." (ADM)
• "It was a pleasure purchasing a new vehicle from a totally professional salesperson...Brian knows the vehicles and can put together a price which meets both the customer's and Universal Toyota expectations...I strongly recommend a potential buyer to sit down with Brian and discuss the purchase possibilities...you will not be disappointed." (JA)
• "I was very pleased in all aspects of my visit with the purchase of my vehicle at Universal Toyota. Mr. Brian O'Connor was very thorough, courteous, and professional. Thank you." (MP)
• "I recently purchased a 2010 Toyota Corolla with the help of Brian. At first we are not sure of what kind of car will be best for us but Brian knew for what we were looking for. The service was excellent and he made sure every one of our questions was answered. Thanks!! (DT)
• "Great experience dealing with Brian and Brittney at Universal Toyota. People at Universal Toyota understood me and dealt with me in a professional manner, no pressure, no tricks! I was kept informed on change of inventory throughout the process of searching for the right deal having never felt pressured into making a purchase. Would and have recommended Universal Toyota to friends and family." (TKV)
• "I wanted to thank you for the attention you gave to me on my new Prius purchase. The confidence you exuded in the maturation of the deal and how quickly you accomplished closing the deal was greatly appreciated. Today has been one of enjoyment as I've driven the Prius and realize I am doing my part in conserving the community for future generations. this would not have been possible without your dedication to your chosen profession. I appreciate it and look forward to a dedicated consumer of Toyota products. Trel--thank you for handing me to Brian. He was everything I could have asked for in a professional salesman. I had some concerns when I was handed off, but those concerns quickly diminished once Brian started talking.  Thanks to you both. It's a compliment to Universal Toyota to have two such professionals working for the company. No wonder in economic trials, Toyota stays a top-seller." (WB)
• "Brian O'Connor is by far the most "customer focused" salesman I've ever dealt with! His dedication and genuine concern for my needs exceeded me expectations. I am pleased with my 2010 Camry SE and will definitely recommend Brian and your dealership to my friends and family." (SW)
• "We recently purchased a 2009 Toyota Land Cruiser from Brian O'Connor. Brian is a very pleasant, "no hassle", and highly professional salesman whom we will be referring all friends and family that are in the market for a Toyota vehicle. Thanks for the great experience." (ES)
• "I have been with Universal Toyota for 6 years. I have owned a Sequoia, 4Runner, and finally my Tacoma. I am not the type of person who has more money than I know what to do with, but as life changes, so must I. I have stayed with the Universal Toyota family because I have never had any major problems with any of my vehicles. I stay at Universal since the service is outstanding. Being military, I have lots, too much, experience with car dealers all across the nation. The customer service sets them apart from the rest. I am a customer even after the sale. Brian O'Connor spent most of the day with me and I was just looking to what the new models have to offer. He was most knowledgable on all the models, and took me very seriously even though I had come in for minor maintenance ans wasn't looking for a new vehicle. I was by no means pressured to buy; Brian takes pride in his product and likes to show them off. I have never up to this point had a car salesman like Brian. He sets the standard--so go Toyota." (PR)
• "My husband and I have bought many vehicles in our lifetime. We are long-time Chrysler customers. We had developed very good relationship with one of the financial managers at a local Chrysler dealership. He worked very hard to get us good deals. After purchasing our first Toyota vehicle, we can hoestly say that Brian O'Connor surpassed all our expectations. We did not expect for him to work so diligently with us. It was a great surprise. He exceeded all our expectations, and actually made purchasing a new vehicle pleasant experience. We will be recommending Brian to all of our friends."
• "I am the co-buyer with my Mother on the Prius. I first met Brian a few months back when I ordered a V Prius with the Technology package. I ended up buying a Lexus HS250 hybird instead because of the availability of the V Prius model. Brian had done so much for me in the process and I felt bad for Brian because he had worked hard trying to get me that vehicle. When my parents told me they wanted to purchase a Prius, I recommended Brian immediately. He is a great salesman. When I am in the market for a Toyota vehicle again, I will be looking Brian up...he ROCKS!!!"
• "Brian was great to work with and he always responded quickly and professionally. I would recommend him to anybody. He always valued my time and did what he could to speed up the process." (LA)
• "I was extremely pleased with the ease of using your website and email communications for the preliminary work of buying a new car. I worked with Brian O'Conner through email for several days and went to the dealership to buy my car Saturday. I was very pleased with the entire process from start to finish. THANKS!" (DT)
• "I spoke with Brian O'Connor on the telephone after submitting an online request for information about the Toyota Camry. I told him that I have never liked buying a cars and have had some experiences when I felt like I had been "ripped off" or "tricked" after the deal was done. He assured me that if I would come into Universal Toyota and talk to that I would leave happy. He was right. The expeerience did not involve any haggling, no "pulling a fast one", no hard sellto buy extras that I didn't want. I understood everything that I was being charged for and felt like I got a very reasonable price for the 2010 Camry that I purchasedon the first visit. I would recommend anyone in the South Texas area interestedin buyinga Toyota to e-mail Brian O'Connor."(BP)
• "The experience I had from start to finish at Universal Toyota was amazing! Your team, specifically Brian O'Connor, was so prompt with replying to my internet application and helping me get all my preliminary questions taken care of. The day I came in to pick out my car was such a smooth transaction and a much easier process than expected because of your excellent staff, especially Brian. Thank you for being so respectful of my time and helping this car buying experience GREAT!"(DT)
• "This is our second Toyota Corolla we have bought with Brian's assistance. He is very knowledgeable, efficient, and professional. If you want a no pressure, easy to work with guy, Brian is your man! Thanks Coach!" (NW)
• "I had a very good experience at Universal Toyota. My sales person, Brian O'Connor was very reponsive and knwledgeable and he went the extra mile to ensure that my Ipod connector would work with my XM system in the car. He ended up sending the vehicle to the local car shop to get the problem resolved. This was good service!"(MH)
• "Mr.Brian O'Connor was great, he was able to provide all the information through email, this made me think about buying a new car. Overall the experience at Universal Toyota was great, I wish I could keep on going there just to visit."(R)
• "My Universal Toyota experience was great. Brian O'Connor was very professional. Excellent experience with Brian." (MC)
• "My experience in purchasing my new 2010 FJ Cruiser at Universal Toyota was a real pleasure. Brian O'Connor was friendly, and helpful. Brian is a true professional. He listened to me, understood what I wanted and even went above the call of duty to find me some custom floor mats I had seen online. I will be recommending Brian and Universal Toyota to all my friends and collegues. Being in the customer service business myself, I recognize and truly appreciate these good service experiences. They can be few adn far between, but thanks to people like Brian, I know there still are people out there willing to take great care of their customers. Thanks Brian!" (J.S.) 
• "Brian O'Cpnnor was very professional, not pushy and my my wife and I feel very secure in our purchase. He explained EVERYTHING associated with the car, service, financing, etc. We came back in to Universal Toyota this past Saturday to inquire aboit some accessories: and Brian escorted us over to the parts department where we met more great employees! It was a pleasure to deal with Brian and all at Universal TOyota. It is the first pleasurable experience I've had in buying a new car: that will not be forgotten! I will recommend Universal Toyota and Brian to any one needing a new Toyota." (T&F A)
• "I started my buying experience online working with Brittney Dupaulm it was theis initial experience that convinced me to go to Universal Toyota to purchase a vehicle. Many of my questions were answered before I set foot on the dealership lot. When I arrived Brittney introduced me to Brian O'Connor. He showed me what I wanted to see, was not pushy and best of all did not waste my time. I have purchased many new vehicles and this hands down the best experience I have ever had. I now own three Toyotas and both my son and daughter own Toyotas, I believe Toyota is the best vehicle on the market." (CS)
• "Brian O'Connor was a GREAT salesperson! I went there to buy my first car, and hopefully I can take my child to him to get his first car. I know Brian will help!" (ES)

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Stephen Galaviz: has been with Universal Toyota for over 4 years and is in new vehicle internet sales.  He is "Expert Certified" in both Toyota cars and trucks as well as Scion certified and he has a solid "Green" rating in Toyota's "Customer Service Index."    Stephen is also the "Truck Champion" for Gulf States Toyota and has a wealth of knowledge about Tundras and Tacomas. Stephen lives in Selma wth his wife and enjoys traveling, shopping, and experiencing new foods and fine dining. And...he's a BIG Spurs Fan! Go-Spurs-Go!

sgalaviz@redmac.net

(210)967-2177

• "I was just planning on taking a look and going to some other places to see some other vehicles, but then I met Stephen. Stephen was very good, very thorough, and very nice. He went above and beyond in his care of us and helping us to select a vehicle, even bringing my three children into the discussions, and not making them feel left out in the choice of a car. We drove off the lot that day in a 2008 Scion xB--which we are extremely happy with. My kudos to Stephen Galaviz and his excellent care of us." (MT)
• "Stephen Galaviz has now sold our family two of our Toyotas. Stephen really cares about his customers before and after the sale. When my husband and I entered the dealership we felt right at home. Each and every salesperson not only greeted us, but let us know how important it was for us to be comfortable and respected our time. I wish I could remember everyone's name who helped us from the salesperson KT, who when I commented that all their magazines were directed to men, told me the following day they now had a larger selection. Carolyn has contacted me almost daily to make sure I am enjoying my Venza. Stephen and another salesperson even delivered my vehicle to me on Friday evening after having it cleaned and filled with gas. Now that's service. I am a loyal customer." (VP)
• "Trel Lloyd did a great job getting me started via the internet and some phone calls. He told me how to process my credit online and that he would run it through before we spoke on Saturday. He was true to his word. Very responsive. He ended up turning me over to Stephen Galaviz because he was in the middle of processing another deal and didn't want me to have to wait. Stephen also did a great job, make things quick and easy, and I was in and out of the dealership within about 2 hrs. Both men were exceptionally professional and made things really easy for me. Stephen even brought my Yaris to my home after I had to bring it in for a small smudge on the armrest. I had my Jeep so I had really no way to get it back to my home. He brought it to my home followed by his wife, which I thought was really nice of her--and I told her as much. All in all, a great experience with both of them." (LB)
• "Stephen did a fantastic job helping me get the exact vehicle that I wanted. Not only that, but he drove 150 miles to deliver it to me himself. The Service at Universal was superb!" (HE)
• "Please be informed that Stephen Galaviz is an excellent salesperson. He is a very helpful, polite, and nice man. He deserves more than I said above." (AA)
• "I want to thank Stephen Galaviz for making my car shopping experience easy and straight forward; he really knows how to treat customers. I went in just to look and left the lot in a new 2010 Tundra. My family and I would like to thank you; keep up the good work." (DT)
• "Stephen Galaviz is exceptional in sales and as an employee should be treasured. I am a loyal Universal Toyota customer and I've purchased two new vehicles from Stephen and will continue to purchase through him as he was exceptional ni performance and I had an excellent experience." (DC)
• "I would like to thank Stephen Galaviz for his help. I wanted a Prius and was having trouble finding the exact one I wanted. I looked all over town for the car I wanted and it was not available.  I initially conversed with him via email and spoke once more to him by telephone. Within two weeks he found the perfect Prius and I picked it up that night. He stayed late to make sure I had everything I needed. He has followed up even after the sale and helped me out while having the car in the service department." (CL)
• "Quiero inoformales que ha sido el mejor servicio que he podido tener con el senor Stephen Galaviz, el siempre esta dispuesto ayudarme, puedo observar que hace su trabajo con mucho gusto y con mucho professioanlismo y se ve que disfruta su trabajo asi como le gusta dar lo mejor de el para atencion al cliente, muy amable, muy linda personalidad. La compania Toyota, esta muy prviligiada de tener un buen trabajador. Felicidades y es por esa razon que recomende a mi amiga ir a comprar un carro, ah se me olvida tambien decir que Mr. Galaviz tiene una paciencia de santo." (EM)
• "Stephen was very helpful, friendly, knowledgable and professional. Our experience with him and the other people we met at the dealership was very positive. I would strongly recommend Universal Toyota to my family and friends." (LR)
• "I am pleased with the service I recieved from Stephen Galaviz. He is very professional and polite." (T.E.B)
• 'I would like to say that my experience at Universal Toyota was excellent, the internet point of contact was Stephen Galaviz, from the moment I arrived to the time of my departure he was always attentive and helpful, in fact the experience was so great that i wound up purchasing 2 2010 Toyotas. Thanks again Stephen! for n excellent experiece".(A.N.Y.) 
• "Stephen makes you feel like you're a long time friend, not a potential sale. Stephen actually listens to what you say, and is the most patient car salesman I've ever met. I bought two Toyotas from Stephen in three months. He is an outstanding representative for Universal Toyota, and I look forward to dealing with Stephen for many more years." (D.C.)
• "Stephen Galaviz was the one who followed up on me and was very nice and courteous and was not a pushy salesman; Overall the experience at Universal Toyota was great, I wish I could keep on going there just to visit." (R)

 

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 Paul Garcia: has been with Universal Toyota for 5 years; he is "Expert Certified" in Toyota. He was born and raised in California and moved to San Antonio, Texas in 2001. His wife of 9 years works for Sun Harvest and together they raise 3 daughters. On his days off he loves to do home improvement.

pgarcia@redmac.net

(210)967-2128

• "Thank you for the friendly, prompt service I received at your dealership. Paul was very nice and listened to my needs and found a car that fit my budget and lifestyle." (LM)
• "I purchased a 2010 Scion after talking to Jim Dimeo (General Manager).  I have been happy with my purchase and with the service. Jim showed me the car but Paul Garcia worked with me through emails and he also handled the paperwork; both men were great." (DA)
• "Paul Garcia was simply great! He was very helpful in getting the financing to where I needed it and he was very open and honest during the whole process. I look forward to the next time that I need a vehicle and will be shopping with Universal Toyota in the future." (BY)
• "I had a great experience at Universal Toyota. The salesman and his manager were very honest about the vehicle I was purchasing and reasonable in negotiating."
• "I want to thank all Universal Toyota staff involved in my corolla purchase adn specially you Paul for making a great buying experience."(JC)
• "Paul my salesman was GREAT! It was wonderful dealing with such friendly staff. I would definitely recommend Paul and Universal Toyota to all my friends and family. Thanks again!"(AM)
• "Thanks, Paul for helping us pick out our new Avalon. We really appreciate you showing us all the features and helping us compare it to the Venza so we could make a good decision. We appreciate the quick way you handled the paperwork, getting the vehicle ready, and processing the trade in vehicle. The follow up training on the navigation system was great too. We really like your friendly manner with no pressure on us. Thanks again!" (RB)
• "Paul Garcia did an outstanding job of helping me with everything connected to the purchase of the new truck. His response to my calls, visits and request were both timely and productive. He did a superb job." (DC)

 

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