Chris Martinez: has been with Universal Toyota for a year and has been a valuable edition to the team.  He brings true professionalism and prides himself on dedicating his time to his customers both before and after the sale.  Even though he has been with us only a short time, he has six years automotive sales and management experience. Chris lives in San Antonio with his wife and daughter, who is a talented middle school volleyball player. He is a huge golf fan and tries to spend his extra time on the green. When he's not golfing, he tries to get more outdoor time hunting or fishing. 

 

cmartinez@redmac.net

(210)967-2102

•  "My experience at the Universal dealership stood out from every other Toyota dealership because it was informative, casual, and not at all pushy. Everyone was very professional, well-informed, and eager to help. Thanks for the great experience." (LC)
• "This was my best car-buying experience to date!  Chris Martinez at Universal Toyota took care of me every step fo the way. I told him over the phone what I was looking for in car and when I arrived he had the perfect Corolla picked out. He didn't make me feel pressured and took the time to go over every detail of our deal. Thanks Chris!" (CW)
• "This was probably the best car buying experience we've ever had. We used the USAA Car Buying Service, aided by the very capable and helpful Chris Martinez and Travis Eiland. Well done guys, and thanks." (MG)
• "My husband and I recently came to Universal after being unhappy with the service at several dealerships around town. Chris Martinez took the time to listen to us and found the perfect car for our family. My husband deployed a week after we purchased the car and I am happy to report to him the car is doing great and Chris has even gone out of his way to check up on us after the purchase. He also sent us the iPod we had been given after I had completely forgot about it. Thans for going out of your way for us Chris; I haven't had service like this in very long time!" (CA)
• "After a week of test drives and cyberspace searches using USAA to locate my perfect vehicle with the best value, I accepted the online offer to "chat" with Chris Martinez of Universal Toyota. We were pre-approves for a set price, so I as ready. Chris brought my 1st choice of a low mileage 2009 Corolla to my house and let me drive it. Chris Martinez is such an awesome talent for working through the online chat system and in person. He is very professional, customer oriented, and true to his word. Thanks and many kudos to Chris Martinez!" (YKP)
• "We did have a positive experience with Chris and would definitely go back. Chris dealt with our problems in a business like manner and we are staisfied customers because of it." (J)
• "Chris Martinez was superb; alway available to help, extremely courteous, and true proffessional of which Toyota can be very proud!!! I have certainly recommended Chris Martinez to my peers." (CL)
• "This was by far the most pleasant car buying experience EVER! I used the internet sales program to purchase a car for my daughter. Chris Martinez wasmy sales associate. He personally saw to every aspect of my purchase and was professional and efficient - he even replied to my email questions on his day off. Who knew buying a car could be so easy. THANKS!' (CH)
• "My experience there at Universal Toyota was awesome. To start I can tell you I loved the attention to detail that Chris Martinez had with dealing with me. I was actually referred to two Toyota dealer, Universal Toyoat and also North Park. I think it is using USAA which sent over the car that I was looking at on their site. Yes I started recieving a few e-mails which I am sure is normal but Chris called me and asked when I was available. I was at the dealership within 30 minutes and a few hours later I was leaving in my new car!!! He knew what car I was looking at online but I also told him that I had a Camry in mind...we are a Toyota familyso my new one makes number 3 that we have. He was an awesome representative for Toyota. Summing this up..my experience was wonderfulthanks to Chris. Chris Martinez deserves recognition for a job well done..I have done my part as a satisfied customer; I hope Toyota gives him the recognition he deserves as his employer for displaying excellent customer services."(J)
"I would like to say hanks to Chris and Ty Reed for a job well done. They were able to get me in a car that I love very much. I have been treated so nice at a dealership before. And because your staff were so wonderful, I believe I will always by Toyota now. So please tell your staff what a wonderful job they did, and how the pleased I was for them to go the extra mile and serve me. Most dealerships want to haggle you, but when Chris showed me the cars he said, "look at all of them and tell me what ou want, and don't forget about the color you want." Afterwards he stepped back and gave me all the space I needed and then I showed him what I wanted." (CS)
"This was the first Toyota I have ever purchased. I am very happy in my new car, and I truly love it. When I first called Toyota to talk about financing I was given to Chris Martinez. Chris was very professional and polite. When I finally meet Chris to see the cars, Chris was the best sales representive I have ever spoken to. Chris made sure I understood everything about the cars and totally gave me space to make my decision. in the past most sales reps are in your face trying to sale you something you do not want, but Chris was AWESOME!" (CS)
I have never enjoyed dealing with a salespeople at a car dealership in the past, however, Chris Martinez at Universal Toyota made the process of buying a new car a very pleasant and enjoyable experience. I recommend Universal Toyota and Chris MArtinez to anyone who is looking for a straightforward, honest approach while purchasing a new vehicle. I will be telling all my friends and family as well!" (JC)
"Chris Martinez is an automotive professional. He provided courteous service and was extremely knowledgeable on all of the Tacoma styles, options, and accessories. I recommend that all USAA buying service users request him by name." (KM)
"A special thank you to Chris Martinez who sold me my 2010 Toyota Corolla. Chris Martinez was friendly, knowledgeable and overwhelmingly willing to provide me with a great vehicle and excellent customer service skills. I will be sure to return to Universal Toyota for any future car purchases that I may need. His effort made this a great car buying experience and I am grateful. I will be sure to refer friends and family to this dealership as well as Chris Martinez. Again , thank you for the excellent customer service and great car buying experience." (RP)
"Thanks Chris. You made our car buying experience enjoyable with your knowledge and courtesy. I will definitley recommend your name to our friends and acquaintances." (GY)
"Chris was very helpful and made me feel like the decision I was making to get a new car was the right one. I will definitely be purchasing my next vehicle from Universal Toyota!" (KR)
"Chris called me within minutes of my submitting a USAA auto purchase email request. He was on the ball from the very beginning, and he worked with my wife and me for 3 days to help us get the truck we wanted. He never rushed us once; this is important, because the last 3 new cars I bought were Toyotas, and in each instance, the salesman nearly lost the deal by rushing us. While my wife and I talked to Chris about options we needed (for towing a trailer) and things we wanted, but did not need, Chris found models in the invertory at Universal Toyota to look at, and if it was not on the lot, found out where one was in "the system". He walked us through the procrdure to get options added at the port, if it was not available on the lot. Ultimately, we found what we wanted on the lot, after a short test drive, and a few more negotiations about adding running boards and different wheels, we were ready to buy the truck. In short, Chris was the most helpful, professional, and pleasant salesman I have encountered in 30 years of buying cars. We are very happy customers." (DN)
"This was our best ever car purchase experience. Chris Martinez was a superior sales person, undersatnding our questions, providing answers, and reframed from the over bearing-pushiness so often encountered with automobile sales personnel. He gave us the space to think and discuss among ourselves about the numerous tyoes (class ranges) and options associated with this vehicle purchase. This was our third encounter with the Universal Toyota staff and Chris, without a dout, stands head and shoulders above the others. Our experience with the sales manager (Adam Soto) and finance manager (Trey Jackson) was equally rewarding. Never has our auto purchase experience been such a pleasure: we have bought cars across the world (Greece, Italy, Germany, Korea, and throught out the United States). Never have we encountered a dealership that seems to have it all and without the snobbish or elitist, overbearing personalities and attitudes. The maintenance agreement and extended warranty (protection plan) are without a doubt a win-win for any new car owner; forget about the warnings to never purchase these from the dealers." (RR) 
" We received the most courteous and informative reception of any car dealership we have visited. There was no pressure, in fact Mr.Martinez was working for us." (S&JD)

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 Tino Ruiz: 

 

truiz@redmac.net

(210)967-2145

• "There is only one word I can use for your dealership and this is "Geninue". The saleman Tino was very geninue in his dealings with me and my family he never pressured us to make the deal. ALso the used car staff was very geninue and friendly making us feel right at home. To say that we drove off with my new truck and had no regrets thanks to all your geninue staff from Tino to Mr.Sanchez and all your staff. Although I live in the RGV Universal Toyota has won a life long customer in this school teacher."(DB)
• "Thank you, Tino for helping me with the purchase of a preowned Highlander Hybrid. I love the car!"(A.O.T)
• "Tino Ruiz from Universal Toyota made purchasing a car simple. Using my input he was bale to put together a list of vehicles that included the perfect one for me. Everything was all set up and the negotiation process was so smooth that I was in and out with a new car in no time. With type of cutomer service, I'll be sure to recommend and purchase my next vehicle from Universal Toyota." (D.A.L)
• "Tino really did a great job getting the vehicle we wanted and at the price that we could afford. I went in looking for a quality car for my daughter that she would like and we found it in a matter of minutes. QWe told Tino how much we wnated to pay and he made it happen. Definitley would recommend working with Tino." (MS)
• "Tino Ruiz did a GREAT job!! He welcomed us, showed exactly what we were looking for, and helped us get to the price we were wanting to pay. Thanks Tino and Universal Toyota -- I'm only 22 and this is my second purchase from you guys!" (KW)
• "I had bought a Pntiac G6 before with Tinow Ruiz so I have been dealing with him for sometime now, I have always liked his service, he is nice and friendly, he is a friend not just a sales person for me. This time it took a while for Tino to find me another vehicle but this was just the right time for my new vehicle. I almost gave up but Tino came through. Thanks to him for helping me with my new purchase adn helping my parnets as well./ Hope to do more business with Toyota. (LR)

 

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Mario Rendon:

mrendon@redmac.net

(210)967-2148

• "It was a pleasure doing business with you. I want to congratulate you for the great job the sales person, Mario Rendon did. He went the extra mile to get what I was interested in. This makes me and my family proud to be part of Universal Toyota family and can count on us purchasing future vehicles with Universal Toyota. Thank you!" (AG) 
• "This car shopping experience was absolutely one of the best for me. The car was delivered to me personally in Gonzales, Texas. I love my Avalon and I would definetely recommend this place. Thank you once again/ Maaarrrioooo!!! (EA)
• "Es la primera vez que compro un carro por internet, y cre que MARIO RENDON merece un gran reconocimiento por esto. Yo conoci los portales de ventas de carros de algunas otras agencias de carros, pero la experiencia fue completamente diferente. MARIO, gracias el mejor, gracias por no traernos como estuoidos como cuando visitas las oficinas de otras agencias personalmente, gracias por arreglarnos lo del credito, por la eficiencia del papeleo, y por traernos el carro hasta la puerta de la casa aqui en Brownsville. Ojala que esto, te sirva para algo mas que los estimulos de boca que normalmente nos dan los patrones. Ojala, pronto podamos ir a visitarte a Universal en San Antonio." (JR & TR)
• "We couldn't be happier with our pre-owned Hanod Pilot purchase. I did my homework, and I knew exactly what the right numbers were for the trade and vehicle. Universal Toyota didn't try to haggle me up. I went to other dealership and ended up with payments adding up to a higher purchase price than what was actually posted. It's obvious that Universal Toyota is about volume, repaeat sales, and satisfying customers. Our salesman MArio had us out in record time this was by far the smoothest vehicle purchase I've ever made, my credit union agreed that it was a good deal."(JG)
• "This was second Toyota we purchased from Mario and will probably buy the next one from him as well. I wish all of our Toyotas had been purchased there because not only is the buying experience a positive one, the service department carries on the tradition of good customer service." (CK)

 

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Gabriel Aguilar:  has been with Universal Toyota for a year and has brings eight years of experience in the auto industry.  He has a very laid back personality and enjoys making car-buying a fun experience for his customers. Gabe has lived in San Antonio his whole life and is a big fan of our Spurs!  On his off-time he enjoys working on and riding his motorcycle. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

gaguilar@redmac.net

(210)967-2129

 

• "It was a pleasure working with Gabriel Aguilar to purchase our new vehicle. My husband and I had shopped around for about a month before going to Universal Toyota and we are so glad we did. Gabe found us exactly what we were looking for and he was professional and courteous at the same time. Mr.Aguilar is an excellent salesman, and really listened to what we wanted. He is an asset to your organization, and is the reason I am recommending him to all my family and friends. We are impressed with the level of customer service Gabriel Aguilar and Universal Toyota provided, and will be coming back for our next vehixle purchase. Thank yo for keeping the customer first." (LC)
• "Gabriel Aguilar, made the purchase of my wife's Mother's Day gift as easy as I have ever experienced. He was so kind, and at no time did I fee I was being taken advantage of. This was by far the easiest vehicle purchase ever." (MJM)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Carl Filingame, JR:

(210) 654-1515

• "I had a great experience with Carl Fillingame Jr. He was very knowledgeable, helpful and went the extra mile to help me. I'm so pleased with the service and will recommend all my friends and family come see Carl Jr. at Universal Toyota. ALso I was pleased with the fast finance department got me in and out really quick. Thanks again Universal Toyota for you kind and excellent service. I'm very pleased with my Toyota Yaris and it has great gas mileage. Thanks again Carl Jr."(SG)
• "Carl was awesome in the sale...he was persistent in getting the best deal for me. To him... THANKS ALOT!!! Thanks Alot Carl!!! ' (DB)

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Mike Worton:

 mworton@redmac.net

(210) 967-2113

• "Thanks to our new Toyota family for the wonderful service we received! Special "Thanks" to our salesperson Mike Worton! He was very knowledgable and very helpful on making our decision! We highly recommend him to all our friends and family! WE ABSOLUTELY LOVE OUR 2011 CAMRY!!!!!:)" (KK&CK)
• "Mike was professional and courteous. He knew what we wanted and made it happen. I highly recommend this dealership" (AG)
• " It was a pleasure to work with Mike Worton; I found him to be a genuine and down to Earth individual. The whole buying process was made easy and with no pressure." (GM)
• "Mike was the perfect salesperson. He bent over backwards to give us what we needed and prepare the car the way we wanted. It was the best car-buyingexperience ever." (DC)
• "Dealing with Mike Worton was a GREAT experience! It was quick and easy. I came into Universal Toyota thinking I was just going to look. The deal was so good I couldn't pass it up! THANKS!" (SG)
• "I recently bought a used Jeep from Universal Toyota. I drove down from Austin and arrived a little early. Mike was there right on time to meet me. The price was right in line with what it should have been and I felt good about the purchase. I've purchased numerous vehicles over the past 15 years and this us the first time I felt like my salesperson was not trying to take advantage of me. Besides Mike, and the staff were super friendly and very accomodating. They definitley went above and beyound the call of duty when they offered to follow me back to Austin in my original vehicle while I drove the Jeep. Apparently customer service is not dead. Very impressive." (PK)
• " Mr.Mike WOrton was extremely helpful and professional durning each visit I paid to Universal Toyota. He was also well informed and friendly" those are traits that make customers feel at ease. He always made my family and i feel welcome and comfortable, and among other reasons, that is why I decided to purchase a cehicle through your dealership." (TM)

 

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Willie Butler: has been with Universal Toyota for

wbutler@redmac.net

(210)967-2179

• "Mr.Brian O'Connor was great, he was able to provide all the information through email, this made me think about buying a new car. Overall the experience at Universal Toyota was great, I wish I could keep on going there just to visit."(R)
• "My Universal Toyota experience was great. Brian O'Connor was very professional. Excellent experience with Brian." (MC)
• "My experience in purchasing my new 2010 FJ Cruiser at Universal Toyota was a real pleasure. Brian O'Connor was friendly, and helpful. Brian is a true professional. He listened to me, understood what I wanted and even went above the call of duty to find me some custom floor mats I had seen online. I will be recommending Brian and Universal Toyota to all my friends and collegues. Being in the customer service business myself, I recognize and truly appreciate these good service experiences. They can be few adn far between, but thanks to people like Brian, I know there still are people out there willing to take great care of their customers. Thanks Brian!" (J.S.)
• "Brian O'Cpnnor was very professional, not pushy and my my wife and I feel very secure in our purchase. He explained EVERYTHING associated with the car, service, financing, etc. We came back in to Universal Toyota this past Saturday to inquire aboit some accessories: and Brian escorted us over to the parts department where we met more great employees! It was a pleasure to deal with Brian and all at Universal TOyota. It is the first pleasurable experience I've had in buying a new car: that will not be forgotten! I will recommend Universal Toyota and Brian to any one needing a new Toyota." (T&F A)
• "I started my buying experience online working with Brittney Dupaulm it was theis initial experience that convinced me to go to Universal Toyota to purchase a vehicle. Many of my questions were answered before I set foot on the dealership lot. When I arrived Brittney introduced me to Brian O'Connor. He showed me what I wanted to see, was not pushy and best of all did not waste my time. I have purchased many new vehicles and this hands down the best experience I have ever had. I now own three Toyotas and both my son and daughter own Toyotas, I believe Toyota is the best vehicle on the market." (CS)
• "Brian O'Connor was a GREAT salesperson! I went there to buy my first car, and hopefully I can take my child to him to get his first car. I know Brian will help!" (ES)

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Stephen Galaviz: has been with Universal Toyota for over 4 years and is in new vehicle internet sales. He is "Expert Certified" in both Toyota cars and trucks as well as Scion certified and he has a solid "Green" rating in Toyota's "Customer Service Index." Stephen is also the "Truck Champion" for Gulf States Toyota and has a wealth of knowledge about Tundras and Tacomas. Stephen lives in Selma wth his wife and enjoys traveling, shopping, and experiencing new foods and fine dining. And...he's a BIG Spurs Fan! Go-Spurs-Go!

sgalaviz@redmac.net

(210)967-2177

• "I was just planning on taking a look and going to some other places to see some other vehicles, but then I met Stephen. Stephen was very good, very thorough, and very nice. He went above and beyond in his care of us and helping us to select a vehicle, even bringing my three children into the discussions, and not making them feel left out in the choice of a car. We drove off the lot that day in a 2008 Scion xB--which we are extremely happy with. My kudos to Stephen Galaviz and his excellent care of us." (MT)
• "Stephen Galaviz has now sold our family two of our Toyotas. Stephen really cares about his customers before and after the sale. When my husband and I entered the dealership we felt right at home. Each and every salesperson not only greeted us, but let us know how important it was for us to be comfortable and respected our time. I wish I could remember everyone's name who helped us from the salesperson KT, who when I commented that all their magazines were directed to men, told me the following day they now had a larger selection. Carolyn has contacted me almost daily to make sure I am enjoying my Venza. Stephen and another salesperson even delivered my vehicle to me on Friday evening after having it cleaned and filled with gas. Now that's service. I am a loyal customer." (VP)
• "Trel Lloyd did a great job getting me started via the internet and some phone calls. He told me how to process my credit online and that he would run it through before we spoke on Saturday. He was true to his word. Very responsive. He ended up turning me over to Stephen Galaviz because he was in the middle of processing another deal and didn't want me to have to wait. Stephen also did a great job, make things quick and easy, and I was in and out of the dealership within about 2 hrs. Both men were exceptionally professional and made things really easy for me. Stephen even brought my Yaris to my home after I had to bring it in for a small smudge on the armrest. I had my Jeep so I had really no way to get it back to my home. He brought it to my home followed by his wife, which I thought was really nice of her--and I told her as much. All in all, a great experience with both of them." (LB)
• "Stephen did a fantastic job helping me get the exact vehicle that I wanted. Not only that, but he drove 150 miles to deliver it to me himself. The Service at Universal was superb!" (HE)
• "Please be informed that Stephen Galaviz is an excellent salesperson. He is a very helpful, polite, and nice man. He deserves more than I said above." (AA)
• "I want to thank Stephen Galaviz for making my car shopping experience easy and straight forward; he really knows how to treat customers. I went in just to look and left the lot in a new 2010 Tundra. My family and I would like to thank you; keep up the good work." (DT)
• "Stephen Galaviz is exceptional in sales and as an employee should be treasured. I am a loyal Universal Toyota customer and I've purchased two new vehicles from Stephen and will continue to purchase through him as he was exceptional ni performance and I had an excellent experience." (DC)
• "I would like to thank Stephen Galaviz for his help. I wanted a Prius and was having trouble finding the exact one I wanted. I looked all over town for the car I wanted and it was not available. I initially conversed with him via email and spoke once more to him by telephone. Within two weeks he found the perfect Prius and I picked it up that night. He stayed late to make sure I had everything I needed. He has followed up even after the sale and helped me out while having the car in the service department." (CL)
• "Quiero inoformales que ha sido el mejor servicio que he podido tener con el senor Stephen Galaviz, el siempre esta dispuesto ayudarme, puedo observar que hace su trabajo con mucho gusto y con mucho professioanlismo y se ve que disfruta su trabajo asi como le gusta dar lo mejor de el para atencion al cliente, muy amable, muy linda personalidad. La compania Toyota, esta muy prviligiada de tener un buen trabajador. Felicidades y es por esa razon que recomende a mi amiga ir a comprar un carro, ah se me olvida tambien decir que Mr. Galaviz tiene una paciencia de santo." (EM)
• "Stephen was very helpful, friendly, knowledgable and professional. Our experience with him and the other people we met at the dealership was very positive. I would strongly recommend Universal Toyota to my family and friends." (LR)
• "I am pleased with the service I recieved from Stephen Galaviz. He is very professional and polite." (T.E.B)
• 'I would like to say that my experience at Universal Toyota was excellent, the internet point of contact was Stephen Galaviz, from the moment I arrived to the time of my departure he was always attentive and helpful, in fact the experience was so great that i wound up purchasing 2 2010 Toyotas. Thanks again Stephen! for n excellent experiece".(A.N.Y.)
• "Stephen makes you feel like you're a long time friend, not a potential sale. Stephen actually listens to what you say, and is the most patient car salesman I've ever met. I bought two Toyotas from Stephen in three months. He is an outstanding representative for Universal Toyota, and I look forward to dealing with Stephen for many more years." (D.C.)
• "Stephen Galaviz was the one who followed up on me and was very nice and courteous and was not a pushy salesman; Overall the experience at Universal Toyota was great, I wish I could keep on going there just to visit." (R)

 

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Paul Garcia: has been with Universal Toyota for 5 years; he is "Expert Certified" in Toyota. He was born and raised in California and moved to San Antonio, Texas in 2001. His wife of 9 years works for Sun Harvest and together they raise 3 daughters. On his days off he loves to do home improvement.

pgarcia@redmac.net

(210)967-2128

• "Thank you for the friendly, prompt service I received at your dealership. Paul was very nice and listened to my needs and found a car that fit my budget and lifestyle." (LM)
• "I purchased a 2010 Scion after talking to Jim Dimeo (General Manager). I have been happy with my purchase and with the service. Jim showed me the car but Paul Garcia worked with me through emails and he also handled the paperwork; both men were great." (DA)
• "Paul Garcia was simply great! He was very helpful in getting the financing to where I needed it and he was very open and honest during the whole process. I look forward to the next time that I need a vehicle and will be shopping with Universal Toyota in the future." (BY)
• "I had a great experience at Universal Toyota. The salesman and his manager were very honest about the vehicle I was purchasing and reasonable in negotiating."
• "I want to thank all Universal Toyota staff involved in my corolla purchase adn specially you Paul for making a great buying experience."(JC)
• "Paul my salesman was GREAT! It was wonderful dealing with such friendly staff. I would definitely recommend Paul and Universal Toyota to all my friends and family. Thanks again!"(AM)
• "Thanks, Paul for helping us pick out our new Avalon. We really appreciate you showing us all the features and helping us compare it to the Venza so we could make a good decision. We appreciate the quick way you handled the paperwork, getting the vehicle ready, and processing the trade in vehicle. The follow up training on the navigation system was great too. We really like your friendly manner with no pressure on us. Thanks again!" (RB)
• "Paul Garcia did an outstanding job of helping me with everything connected to the purchase of the new truck. His response to my calls, visits and request were both timely and productive. He did a superb job." (DC)