Glenn Galloway: has been with Universal Toyota for two years and has excelled since the day he arrived.  Although he has 26 years of sales experience, he had never really worked in the auto industry, but he is a natural.  We were lucky to steal him away and he has already been salesman of the month four times in his first year.  He is very knowledgable about the Toyota line and has a solid "Green" rating in Toyota's "Customer Service Index."  He is part of the new car internet sales team.  Glenn lives in San Antonio with his wife and enjoys biking and hiking when he is not at work.

ggalloway@redmac.net

(210)967-2185

• "I purchased a vehicle from Universal and was assisted by your salesperson Glenn Galloway.  I couldn't have asked for a better purchase experience and look forward to an ongoing relationship with your dealership." (PS)
• "I have to give credit where credit is due. The credit should go to the entire staff there at Universal Toyota. I am very pleased with the serviceand professionalism that I was treated with there.  As for Mr. Galloway, he is an exception in my eyes to what the workforce should be like these days. Too many people are out there earning money that they don't deserve because they have not worked for it. They just want money handed to them. Mr. Galloway went above and beyond what any other salesman has done for me before. He treated me as a friend rather than someone he was trying to sell a car to. He took time to discuss the pros and cons between vehicles that I was deliberating on.  Mr. Galloway is a great asset to Universal Toyota, as is the Financial and Sales teams.  Thank you for the opportunity in having a pleasurable time in purchasing a vehicle." (SP)
• "My family has been with Toyota for quite some time and I have to say that Glenn was the most incredible salesperson to work with. He made the entire experience great and memorable. He wasn't pushy and was up front from the very beginning. Basically--a no BS kind of guy and that is key in making a sale with a customer like myself. Thanks for the wonderful experience. PS. Glenn was a HUGE part of the experience, but the entire team at Universal Toyota have been great so far--especially Noah. Thanks guys!" (NG)
• "My new purchase experience with Glenn Galloway was exceptionally pleasurable. His customer service was flawless & the effort he expended to satisfy my requests and questions was very thorough." (CW)
• "Was an excellent experience at Universal Toyota and the salesman, Glenn Galloway, was very helpful, knowledgable, and nice througout the process. He made things simple. I will recommend him and Universal Toyota to someone.  Thanks a lot." (MH)
• "This is the second car I have bought from Glenn Galloway!  He has been the best salesperson we have ever had, he is excellent! he is always on the ball when my husband or I call him with questions. I intend to purchase from Glenn in the future if we ever buy another car!!!" (EJ)
• "Glenn was wonderful. He provided the kind of customer service you just don't see anymore. He was attentive and professional. I felt like I was the only one buying a car that day. I can actually say I enjoyed the experience. I will recommend Universal Toyota and Mr. Galloway anytime." (DA)
• "I think Glenn did an excellent job and it was a pleasure to deal with him." (JD)
• "We just purchased a 2010 Camry LE from Glenn and want you to know what a wonderful experience that was. We are in our mid-seventies and have never felt so comfortable and at ease as we did with Glenn. His service was excellent and we could not have had better service anywhere. Thanks for employing such capable employees; we have made a new friend." (WL, PL)
• "Thank you Glenn for your excellent customer service. You were very patient with my husband adn I though the whole experience. Thank you so much for guiding us through this stressful process. I do appreciate the call following day to check up and make sure we didn't have any questions. No one has ever done that after I bought a car."(AZ)
• "I was impressed by your promotion for the Real Community Heroes program and how it included retirees. Glenn Galloway came over and helped me. His help and honesty made me decide to go ahead and buy my new truck that day. Can't tell you how important a sales person's honesty is to me when I am buying something. I will always recommend Universal Toyota to my friends and Glenn Galloway." (LE)
• "Glenn was a pleasure to work with! I usually dread going to car dealers on account of the salepersons. From the start, Glenn was polite, listened to my needs and was very thorough in answering our questions. He was sure to tell us about all the features and benefits of the vehicle and came across as very knowledgeable. I sincerely appreciated the follow up phone call he made to us after we'd purchased the vehicle. He was terrific salesperson and I will definitley send friends and family to Universal Toyota to buy from Glenn." (KT)
• "Glenn Galloway did an outstanding job showing us a new Tacoma pick-up. My wife and I extremely happy with the truck and feel we were treated fairly with no hassles. Many thanks to Universal Toyota and to your staff, especially Glenn!" (SP)
• "Glenn was very pleasant and gave answers to all my questions in a honest straight manner. I was impressed with his presentation of facts. He is an assest to your company." (JJ)
• "Cudo's to Glenn Galloway as an outstanding sales consultant at Universal Toyota!! I went in for an oil change, decided to look at the new model vehicles and came home with a 2011 Avalon! I previously owned a 2008 Avalon for Universal Toyota so the choice was easy. Ther perks for Veteran's made the decision to buy an even easier one. Glenn took his time explaining all the perks and showing me the new Avalon with all of its updated and WOW!! How could I not buy one! Thanks GLenn...look forward to sending friends to you when they decide to purchase a new vehilce. You are number 1 in my book." (DS)
• "Glenn Galloway just sold us a two vehicles this year. He is fair, honest, and cuts to the chase. We are delighted with both vehicles and will continue to do business with Universal Toyota. Many thanks" (SP)

 Trel Lloyd: has been with Universal Toyota for a little over a year and a half andhas been in the auto industry for five years.  He is both Toyota and Scion certified on the new car internet sales team, and has a solid "Green" rating in Toyota's "Customer Service Index." Trel started in auto sales after he retired from a 22-year career with American Airlines.  Before moving to New Braunfels, where he currently lives with his wife and son, he lived in Puerto Rico for seventeen years and owned seven restaraunts.

tlloyd@redmac.net

(210)967-2122

• "I was very satisfied with Trel's persistence and his willingness to work with my schedule.  I felt that the customer service was very good and I am enjoying my 2007 4Runner that I purchased.  Thanks again." (WA)

• "Trel Lloyd was extremely friendly and helpful while he made certain I got all the options I was looking for.  It was a pleasure to meet Brittney Dupaul. Joel Sanchez was totally prepared for me and took the time to address all my questions.  I was so releived there were none of the "hard sell" tactics that typically occur in the finance office.  I was in and out of the dealership in a couple of hours with the vehicle I wanted and all the added options. Trel even offered to personally deliver the Tundra to me next week once the options are installed.  This is our second purchase through Universal Toyota and both experiences were great." (KH)
• "You better be ready to deal with Trel. He found me the truck I wanted a put together a deal I couldn't refuse! He never gave up on me and we got it done." (MC)
• "Trel is an asset to Universal Toyota. This being our first Toyota, he listened and matched us up with the vehicle that met our needs. He made sure we were satisfied with our purchase, mainaining a very friendly communication with us; very professional." (ER)
• "This is to let you know how much I appreciate the professionalism and assistance of Trel Lloyd regarding the purchase of my new Prius. The service provided was impressive, and timely and it was a pleasure to work with him and your firm. I'll certainly do whatever I can to send business his way, as he has gone 'above and beyond' to ensure that my car buying experience was satisfactory in every way." (SMR)
• "I am very pleased with my new car and my salesman was great. Thank you."
• "Thanks so much--we love the new car and we truly enjoyed doing business with you. We'll definitely tell our friends to come see you when they're in the market for a new car!! God Bless you." (TF, SF, SF)
• "Trel did a great job!  Helpful, friendly, professional, and an outstanding representative for Universal." (ASM)
• "Trel Lloyd did a great job getting me started via the internet and some phone calls. He told me how to process my credit online and that he would run it through before we spoke on Saturday. He was true to his word. Very responsive. He ended up turning me over to Stephen Galaviz because he was in the middle of processing another deal and didn't want me to have to wait. Stephen also did a great job, make things quick and easy, and I was in and out of the dealership within about 2 hrs. Both men were exceptionally professional and made things really easy for me. Stephen even brought my Yaris to my home after I had to bring it in for a small smudge on the armrest. I had my Jeep so I had really no way to get it back to my home. He brought it to my home followed by his wife, which I thought was really nice of her--and I told her as much. All in all, a great experience with both of them." (LB)
• "I wanted to thank you for the attention you gave to me on my new Prius purchase. The confidence you exuded in the maturation of the deal and how quickly you accomplished closing the deal was greatly appreciated. Today has been one of enjoyment as I've driven the Prius and realize I am doing my part in conserving the community for future generations. this would not have been possible without your dedication to your chosen profession. I appreciate it and look forward to a dedicated consumer of Toyota products. Trel--thank you for handing me to Brian. He was everything I could have asked for in a professional salesman. I had some concerns when I was handed off, but those concerns quickly diminished once Brian started talking.  Thanks to you both. It's a compliment to Universal Toyota to have two such professionals working for the company. No wonder in economic trials, Toyota stays a top-seller." (WB)
• "Trel Lloyd was the consumate professional. He will definitely tell our friends & relatives about our great experience w/Trel. We will be contacting him when we are ready to purchase our next car. Thanks Trel!" (LH)
• "I would like to thank you for finding me a good truck which was reasonable priced. I know that I have given you a challenge but you have worked hard to assist me." (JM)
• "Trel has been the most loyal and trusting car salesman I have ever known. He makes the whole experience personable and that's what makes the entire process great!" (OAL)
• "I had a great experience at Universal Toyota. Both Trel and Syed were on their feet to provide great service and walk me through hassle free pricing to final transaction. This was the second car we bought in less than 3 months from the same dealership. I really appreciated their service and making me feel valued customer. Please feel free to send survey and I will be happy to complete it for both Tral and Syed. Keep up the good work and thank you for everything."
• "Let me first say thank you for the warm and friendly time spent at Universal Toyota. It's always nice to work with a professional" (TB)
• "I what to thank Trel for a positive customer experience. He is extremely knowledgable about his product. He helped me get in and out of the lot with the perfect car. He is really customer oriented, and took time to answer all my questions. Thanks Trel!"
• "For a psitive buying experience at Universal Toyota, go see Trel Llyod. From the beginning, it was obvious Trel had my best interest in mind. Trel let me know right away that even if I didn't end buying a vehicle from him, that was quite alright. While other salesman I've dealt with in the past try to pressure the customer into buying right away, Trel doesn't operate that way. In fact he's philosophy seems to be that if you treat the customer right, the sales will come. Overall, Trel provided EXCELLENT service and I was able to get the trucjat a great price. Thanks Trel!!' (G.U)
• "Thanks again for wonderful Toyota buying experience! Merrona and I are impressed with your honesty and appreciate your personality. It makes a huge difference! She and I were talking last night, and before the end of the year, we maybe a 2 Toyota family :)... She's really impressed with the Avalon. Have a great rest of the sales year, and for sure we will keep in contact." (AW)
• "Trel began working with me about 4 months ago. The reason I like him was he didn't pressure me to make a decision regarding a new vehicle. He allowed me to take my time and select the right vehicle...a 2010 Toyota Tacoma. I've leased or purchased six vehicles from Universal Toyota since 2002. Without a doubt, working with Trel made this the most pleasant experience to date. I greatly appreciate hos time. Trel has fantastic product knowledge and once we decided the type of vehicle, he made the rest of the process smooth and effortless on my part. He deserves exclusive recognition. Thanks, Trel." (JB)
• "Our experience atUniversal Toyota was wonderfully!! We were guided by Trel Llyod who was wonderful. i explained exactly what we needed and he ran with it!! He did his absolute best to make sure I got a car that had all features I wanted at the price I wanted to pay. Thank you Trel!!" (KS)
• "My wife and I had a great experience durning our last two visits. We met Trel and we have offically named him the best Sales person we have ever met. That says a lot because we have owned a lot of vehicles nine of which were Toyota's. In the future we will only deal with Trel. A seed has been planted and we will be back. Thanks. (DM)
• " Trel Llyod went above and beyond any salesperson we ever encountered. He took the time to show me all the fine points of my new Yaris. I will highly recommend him to my friends when they are looking for a new vehicle. Thanks again for a GREAT experience!!" (AR)
• "When I came to Universal Toyota the first visit, I had done some homework and knew what I wanted. Trel Llyod approached me in the showroom with a friendly and outgoing personality. From that point in time, it wasn't 15 minutes before Trel had sold me on the notion of a pickup that was reasonably close to what I was looking for. We entred into a contract that night and arranged for me to take delivery the following Wednesday. I would like to thank Trel and Universal Toyota for Trel's professional sales level of vehicle knowledge, enthusiasm, and honesty, and will highly recommend hin to anyone I know that is hopping for a Toyota in the future." (VS)
• "It was a pleasure to work with Trel. He was very supportive in more ways than pne. i love my new Tacoma and driving it for many years to come. Thank you Trel for your patience and perseverance with me." (TMH)
• " I recently purchased a 2011 4-Runner from Universal Toyota and I have to say it was the most pleasant experience I have encountered in purchasing a vehicle. My wife adn I were very particular on what we wanted. We searched for this vehicle at several other dealerships. but they all either wanted to sell us something they had in stock, which we didn't want, or simply asked us to come back later. Trel Lloyd was completely different. He listened to what we wanted and worked very hard to find the exact vehicle we wanted. He kept us updated when vehicles were available, but did not put any pressure on us to purchase just any car, but the one we wanted. When he finally found the 4-Runner we wanted, he worked with his sales manager to get the price right." (MG)

Barrette Haigler: has been with Universal Toyota for three years. He is certified in the entire Toyota line-up as well as Scion and is part of the new car sales team.  Barrette is passionate about selling cars and is definitely the life of the party out on the showroom floor!  He lives in San Antonio with his wife, and besides his career in the car business, he is a talented Jazz musician and cook--currently working on his first recipe book. 

• "I love my car and I really appreciate the great team at Universal Toyota.  My Salesman Barette was the greatest and fulfilled every promise.  Noah in getting my car approved realled worked hard.  Larry in finance did an excellent job.  Dana in Service was terrific and Carolyn in customer service handled a tire problem with such care I couldn't beleive it. This group of people make me want all of my friends to deal with Universal Toyota. I hve purchased all the warranties possible so I can continue doing business with this dealership." (DM)
• "I'm writing to express my 100%complete satisfaction with my recent experience at Universal Toyota. I had made other stops looking at the vehicles before coming to Universal Toyota, obviously there is no shortage of competition in the field. However, what ultimately convinced me to purchase my new Camry at Universal was the stellar salesperson, Barrette Haigler. He went above and beyond in every respect for me as a customer. When we waled out that night, with the 7th Toyota among my wife, children and myself, I was pleases and confident with our purchase Since the day after we purchased I have been recommending Universal as THE dealership to go to adn I have been giving out Barrette Haigler's name in particular.I know if a friend of mine will use these two names to guide them ,they will become satisfied customers as well." (CH)
• " This is my second vehicle in as little as 6 months that I have purchased from Universal Toyota. Barrett Haigler was an energetic salesperson and tried all techinques to garner my satifaction and close the sales." (GH)

Kevin Rumsey: has been with Universal Toyota for a little over a year, but has been has been in the auto industry for eighteen years.  Although he graduated from the University of New Orleans with a degree in Hotel and Restaurant Management, he soon left that profession after getting an opportunity at a car dealership--he fell in love and never turned back.  Kevin is best known for putting his customers needs first and being up front and honest. He lives in Cibolo with his daughter and two sons and enjoys playing golf when he has free time.

krumsey@redmac.net

(210)967-2104

• "Kevin Rumsey explained the Toyota Camry without being pushy.  The no-pressure sales approach works for my husband and me. Thanks Kevin." (JM)
• I knew what I wanted when I arrived at the dealership, which included a non-pressure salesperson. The first thing I did was walk around until I found someone who looked like that person--which happened to be Kevin. He took me to the vehicle which I had found on your website, we took a test drive and he then explained all the features to me and included answering my questions. We then entered the negotiation phase of the buying process, and it took a while, but I was satisfied with the outcome and purchased my Highlander--which I will probably keep as long as the Camry which I traded that had 14-years and 159k miles. Kevin also treated me with respect and courtesy and remained a true professional throughout the process. The cheeseburgers and chips were great also (next time throw in the drinks:)." (RLM)
• "Kevin was a great salesperson to work with. He was very knowledgable about the Rav4 I bought and he went out of his way to make our car-buying experience pleasant. I would recommend him to anyone." (IF)
• "I have nothing but good things to say about Kevin. He is professional, friendly, and very knowledgable. I would gladly recommend him to my friends." (JL)
• "Kevin gave precise detailed descriptions of everything on the Corolla. He was able to answer my questions. I had fun striking the gong! Thanks Kevin." (NF)
• "Love my Yota! Much more then I expected"(BCA)
• "I finally found a new car salesman that can listen to the new car specs(HP, gas mileage, improved safety features, "bonus" features, best value for my trade in, discounts, vehicle color), he quickly found it and competently figure the buying options to my satisfaction, that's Kevin Rumsey."(MP)
• "Kevin Rusmey was the consummate professional throughout the entire process and was very easy to work with. He was extremely responsive whenever I had a question or needed additional information. Kevin is outstanding representative for the Toyota company. He made my experience GREAT. T will highly recommend Universal Toyota to anyone I know looking for a great deal and outstanding customer service." (JR)
• Thank you for giving me the opportunity to share with Kevin how pleases we were with our experience of purchasing our new Toyota Camry Le. Of all the times we have purchased cars over our lifetime(over eleven for sure), this was THE BEST experience we have EVER had. Kevin was polite, respectful, and patient with our questions and concerns that we put upon him. He dedicated his whole morning to us though the looking and purchasing process and we are very grateful to him for making this as pleasant as it was. He should be commended by your whole team for his professional and personal approach to selling and he made us want to come back for services, and our next car. (JM & DM)
• " I was very satisfied with my experience at Universal Toyota. There was no pressure with Kevin, he answered all my questions we had and found us the car we wanted." (RG)
• "Kevin was attentive, helpful, patient, abd very accommodating. He helped us explore all of our options on the vehicle we wanted, so we could pick what would work best for us. It was a pleasure doing business with Kevin and the rest of the Universal Toyota crew."(EM)
• "My purchase of a Prius at Universal Toyota was a positive experince, largely due to the efforts of Kevin Rumsey and Curt Johnson. Thier knowledge of their product was exceptional. They answered many questions with patience and thoroughness, guiding me through the purchase process with ease. I would not hesitate to recommend these two individuals to my friends and acquaintaces."(PM)
• "As for my experience with Kevin it was outstanding. I appreciate a person who can provide the facts on the product he is selling and then has the confidence to let the product sell itself, without all the verbal jockeying and hig pressure sales tactics. GOOD JOB." (CS)
• "Kevin Rumsey provided an excellent service experience. He was very patient and paid attention to my wants and needs. He simply provided information about Tundra trucks. He also gently requested that I test drive a Tundra so I could experience the truck's ride. I visited Kevin about three times and he never pressured me or used sales techniques designed to close the deal now. i really appreciated his sales demeanor and his product education. In short, I would buy another vehicle from Kevin." (JS)
• "When my wife decided it was time for a new car, she atarted by doing her homework. Then she went to Universal Toyota where Kevin helped her make her decision. My experience was one of the best car buying trips I ever took. Never have I spent as little time purchasing. That is the most important thing for me. Kevin spent most of his time explaining all the important things to Diane that she will need to know. I will recommend Kevin to all my friends and family. It was not just a purchase, but an all over great experience." (JC)
• "Kevin Rumsey is one efficient, time-sensitive, considerate and "groovy" salesman! When it's time to buy our next Toyota (We've purchased a Tacoma and Sienna this year), I'll definitely call on him to show me the Highlanders. We had been Volvo owners for several years, but have now found Toyota to be a higher quality, more reliable car." (MS)
• "I'm writing today on behalf of Kevin Rumsey, the salesman who helped me and my husband (returning from Iraq) get the perfect truck for us. He was very patient through out the entire process and very easy to work with. We will definitely remember him for our next Toyota ourchase." (AK)
• "I had a pleasurable experience dealing with Kevin Rumsey. I have always been careful and leary of overbearing sales people when buying anything. Kevin Rumsey put my concerns at ease withi his friendly and professional nature. I would and will recommend him to anyone looking to inquire about or purchase of a new car." (WD)

Syed Haider: has been with Universal Toyota a short time, but has worked with Toyota for over five years. He is very knowledgable about our brand and is both Toyota and Scion certified.  Syed lives in San Antonio with his wife and they enjoy spending their off-time traveling the world--together they have visited over 18 countries.  He was born in London and also lived in Canada for about fourteen years.  Although he has only been with us a few months, he has consistently been our top salesperson and has had a perfect Customer Service Index. Even though he has nearly completed his PhD at Incarnate Word University, he chooses to stay in the car business because he enjoys working with people. Syed is known for treating all of his customers with respect and patience no matter who they are or what their background is.

•  "Syed was a very courteous salesperson for us. He was willing to show us different cars as we were not sure what model car we wanted for sure. We never felt any pressure from him during the sales process." (FS)
• " I just wanted to let you know that Syed was an excellent salesperson. Syed showed us the car that we are please with. From a score of 1 to 10, I score Syed a 10 for good service. Thank you, I am enjoying my car." (JS)
• "Syed Haider is the reason I bought a Toyota instead of just considering it. I knew that I would be taken careof, once I met with him and your professional team. That's the respect that I was hoping to find." (PEZ)

Roberto Souza: has been with Universal Toyota

(210)967-2140

•  "I was very pleased with Roberto Souza's service during my decision to buy a new Toyota Camry. He was very courteous and professional at all times. He was very patient and thoroughly answered all of my questions. When my wife decides to buy a new Toyota, I will definitely bring her to see Roberto, and will also refer my friends and family members to see Roberto if they ever need a new car." (JJ)
• "I had a great experience at Universal Toyota. Both Trel and Syed were on their feet to provide great service and walk me through hassle free pricing to final transaction. This was the second car we bought in less than 3 months from the same dealership. I really appreciated their service and making me feel valued customer. Please feel free to send survey and I will be happy to complete it for both Trel and Syed. Keep up the good work and thank you for everything."

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